Watched
Availability, expected content, hosting usage and important dependency alerts are reviewed through the agreed care process.
Managed Hosting and Care
Keep the website watched, recoverable and moving forward
We look after the agreed website after launch with managed hosting, practical monitoring, a recorded monthly check and a clear allowance for small changes.
A clear home after launch
Care is more than leaving the website online
The service combines a managed technical home with repeatable checks, an identified recovery route and useful time for agreed website updates.
Checked
We perform a recorded monthly check covering the main enquiry route, platform warnings and the current recovery position.
Recoverable
The current production release and a last-known-good route are kept identifiable so recovery does not depend on memory.
Two care levels
The same care foundation, with different update allowances
Choose according to the amount of routine website change you expect. Both allowances are monthly totals and unused time does not roll over.
Care level 01
Managed Hosting and Care
£49 per month1 hour of small changes
Managed hosting, monitoring, recovery and a useful monthly allowance for small website changes.
- Managed deployment and hosting administration within normal usage
- Availability and expected-content monitoring
- Monthly enquiry-form and website care check
- Review of important hosting and dependency alerts
- Documented recovery route
- Up to 1 hour of small website changes each month
- One initially customised Solo digital business card while care continues
Care level 02
Managed Hosting and Care + Monthly Update Allowance
£99 per month2.5 hours total of small changes
The complete care service with a larger, controlled allowance for regular small website changes.
- Everything in Managed Hosting and Care
- Up to 2.5 hours of small website changes each month in total
- A clear route for routine updates
- Unused time does not roll over
How care begins
A suitable site, a recorded setup and a clear monthly rhythm
We confirm the website is suitable before accepting it into care. The written agreement remains the authority for the exact site, responsibilities and any exceptions.
- 01
Review the website
Confirm ownership, hosting, source, enquiry routes and whether the website fits the normal care model.
- 02
Record monitoring and recovery
Set up the agreed checks and identify the production release, last-known-good release and secure operational records.
- 03
Check, update and record
Complete the monthly care check, deliver agreed small changes within the allowance and record relevant actions.
Clear support boundaries
Useful care without vague or unlimited promises
The monthly allowance covers agreed small website changes. New functionality, complex work and exceptional costs are scoped separately before work begins.
- Unused update time does not roll over
- Additional work is £65 per hour in 30-minute blocks unless a fixed price is agreed
- Paid third-party services and exceptional platform usage require approval
- There is no 24/7 cover, guaranteed response time or uptime guarantee
- Problems caused outside our control may be separately chargeable
- Sites with payments, logins, databases or sensitive data need a separate risk review
Questions, answered plainly
Before care begins
The written service agreement confirms the exact website and any agreed exceptions.
Does unused update time roll over?
No. Each allowance applies to that month only, which keeps capacity and expectations clear.
What happens when a change is larger than the allowance?
We confirm the extra scope before starting. Additional work is £65 per hour in 30-minute blocks unless we agree a fixed price first.
Is support available around the clock?
No. Normal support hours are 9:00am to 5:00pm, Monday to Friday, UK time, excluding bank holidays in England and Wales. The one-business-day acknowledgement target is not a guaranteed resolution time.
Can any website join the care service?
Not automatically. We first review ownership, hosting, source, recovery and risk. Websites with payments, databases, sensitive data or unusual usage may need a different scope.
A sensible next step
Choose the care level that matches the updates you expect
Both levels provide the same managed hosting and care foundation. The difference is the total time reserved for small website changes each month.